Terms & Conditions

Terms and Conditions

General

These terms and conditions apply to the entire website of Marie Karo. These conditions are accessible at all times and for everyone and are all included on the Marie Karo website. By placing an order you agree to be bound by all the delivery and payment conditions. We reserve the right to change services, delivery and/or payment conditions and all terms and conditions in general.  

Delivery

All deliveries take place while supplies last. The delivery time only starts after we received the invoiced amount. The stated delivery times are not binding, but purely indicative: no delay in delivery can lead to the termination of the purchase or payment of damages for the benefit of the buyer. Marie Karo has the right to make partial deliveries. In the event of non-delivery of the goods, any amounts paid by the buyer will be reimbursed without interest or other compensation. Marie Karo's obligation to deliver will, subject to proof to the contrary, be fulfilled as soon as the goods delivered by Marie Karo have been offered to the buyer once. In the case of home delivery, the report of the carrier serves as complete proof of the offer to deliver. Incorrectly supplied delivery addresses are the responsibility of the buyer and may give rise to additional costs. The shipment of the order is entirely at the risk of the buyer. If a package needs to be sent with insurance, the buyer must contact Marie Karo in advance. 

Pricing

The prices are those as stated on the website at the time of the order. All prices on the website are in EURO and include 21% VAT.

Privacy policy

If you place an order with Marie Karo, your details will be included in the Marie Karo customer base. 

 Disclaimer and indemnity

Marie Karo guarantees that the products supplied meet the requirements of usability, reliability and service life as reasonably intended by the parties in the purchase agreement. Marie Karo is not responsible for the ultimate suitability of the goods for each individual application by the customer, nor for any advice regarding the use or application of the goods. If complaints from the customer are found to be justified by Marie Karo, Marie Karo will either replace the delivered goods free of charge or make a written arrangement with the customer about compensation, on the understanding that Marie Karo's liability is limited to the invoice amount of the relevant matters. Any liability of Marie Karo for any other form of damage is excluded, including additional compensation in whatever form, compensation for indirect damage or consequential damage or damage due to lost profit, or damage to other objects caused by improper use of the products. The colour of the fabrics as depicted on the website cannot be guaranteed by Marie Karo due to elements that are beyond our control such as different computer settings.

Offers

Offers are without obligation, unless stated otherwise in the offer. Additions, changes and/or further agreements are only valid if agreed in writing. For purchase vouchers, the terms and conditions apply as stated on the voucher. Different offers and promotions cannot be used together. Only 1 discount promotion can be used per order.

Mutual agreement

An agreement between Marie Karo and a customer is established after an order has been assessed as feasable by Marie Karo. Marie Karo reserves the right, without giving any reason, not to accept orders or assignments or only to accept them under certain conditions.

Pictures

All images, photos, drawings, data regarding weights, dimensions, colours, images of labels, etc. on the Marie Karo website are only approximate, are indicative and cannot give rise to compensation or dissolution of the agreement. Colors may deviate from reality to a certain extent.

Force Majeure

Marie Karo is not liable if her obligations cannot be fulfilled due to force majeure. Force majeure is understood to mean any strange cause or circumstance that prevents Marie Karo from fulfilling its obligations: delays in or non-performance by suppliers and deliverers, malfunctions in the Internet, malfunctions in the electricity, malfunctions in e-mail traffic and malfunctions or changes in technology supplied to third parties, transport difficulties, strikes, government measures, delays in supply, negligence on the part of suppliers and/or manufacturers or auxiliary persons, illness of personnel, defects in aids or means of transport, delivery are expressly regarded as force majeure. In the event of force majeure, Marie Karo reserves the right to suspend its obligations and is also entitled to dissolve the agreement in whole or in part, or to demand that the content of the agreement be changed in such a way that execution remains possible. Under no circumstances is Marie Karo obliged to pay any fine or compensation. If Marie Karo has already partially fulfilled its obligations upon the commencement of the force majeure, or can only partially fulfill its obligations, it is entitled to invoice the already delivered separately and the customer is obliged to pay this invoice as if it concerned a separate contract.

Retention of ownership

Marie Karo retains ownership of all goods and services sold and delivered by Marie Karo as long as the buyer has not paid the claims of Marie Karo under the agreement or previous or later similar agreements, or as long as the buyer has not paid the claims of Marie Karo for failing to fulfil such obligations, including claims for fines, interest and costs, etc. The buyer is not authorised to pledge the goods that fall under the retention of title nor to encumber them in any other way. The customer undertakes to insure the goods delivered under retention of title and to keep them insured against fire, explosion and water damage as well as against theft and to give the policy of this insurance for inspection to Marie Karo upon first request.

Payment 

Delivery will only take place after the invoice amount has been received. If payment has not been received within 3 working days, the contract conditions will be reviewed. Ordered goods are reserved 3 working days without payment.

Applicable law / competent court 

Belgian law applies to all agreements. In the event of a dispute, only the Dutch-speaking courts of Mechelen have jurisdiction.

Cancellation and refund policy

In accordance with the Distance Selling Act (article 49 et seq. of 6 April 2010), the customer has the right to return (part of) the delivered goods within a period of 14 working days without giving any reason. This period starts at the moment that the ordered goods have been delivered. The customer is obliged to immediately check the delivered goods upon receipt. The customer must inform Marie Karo in advance that a shipment will be returned. The return of the delivered goods is entirely at the expense and risk of the customer. If the customer has not returned the delivered goods to Marie Karo after the period of 14 working days, the purchase is a fact. The customer must prove that the delivered goods have been returned on time, for example by means of proof of postal delivery. Return of the goods is only possible in the original or similar packaging and without any traces of use (stains, damage, cuts, etc.). All cut fabrics and haberdashery can only be returned with a minimum length of 50 cm or a multiple thereof. When all conditions are met, Marie Karo will ensure that the full purchase price is refunded to the customer within 30 days of receipt of the return shipment.

Shipping and payment

The packages are sent with BPost. The shipping costs within Belgium are 5,95 euros, shipping is free starting from 95 euros per purchase. To the Netherlands the shipping costs are 7,95 euros, shipping is free starting from 125 euros per purchase. To Germany the shipping costs are 7,95 euros, shipping is free starting from 125 euros purchase. To France the shipping costs are 10,5 euros, shipping is free starting from 125 euros per purchase. Marie Karo cannot be held liable for damage or loss after the package has been processed at BPost. 

For destinations other than Belgium, the Netherlands, France or Germany, please contact Marie Karo via info@mariekaro.be. 

Your shipment is not insured as standard. However, this can be done on explicit request via an email to info@mariekaro.be just after your order. The extra insurance cost of a package is 1,50 euros. 

The different payment options are offline payment, payment with Bancontact or payment with a credit card. If you choose to pay offline, you will receive an email after your order with the necessary instructions. After receiving the payment, the package is prepared for shipment. Payments with credit card always happen in a secure environment.

When your order is completed, you will always receive a confirmation email. If this is not the case, please contact Marie Karo at info@mariekaro.be. 

Contact Us

Marie Karo
Noona vof
Onze-Lieve-Vrouwestraat 69
2800 Mechelen
Belgium
info@mariekaro.be
+32 15 21 22 96
VAT number BE0628.919.195