Delivery and return

Shipping and payment
The packages are sent with BPost. The shipping costs within Belgium are 5,5 euros, shipping is free starting from 85 euros per purchase. To the Netherlands the shipping costs are 7,50 euros, shipping is free starting from 100 euros per purchase. To Germany the shipping costs are 7,95 euros, shipping is free starting from 100 euros purchase. To France the shipping costs are 9,5 euros, shipping is free starting from 100 euros per purchase. Marie Karo cannot be held liable for damage or loss after the package has been processed at BPost. 

Standard shipping has no insurance, but this can be arranged by sending an e-mail to info@mariekaro.be just after your order. The extra insurance cost of a package is 1,50 euros. 

The different payment options are offline payment, payment with Bancontact or payment with a credit card. If you choose to pay offline, you will receive an email after your order with the necessary instructions. After receiving the payment, the package is prepared for shipment. Payments with credit card always happen in a secure environment.

When your order is completed, you will always receive a confirmation email. If this is not the case, please contact Marie Karo at info@mariekaro.be. 

Cancellation and refund policy

In accordance with the Distance Selling Act (article 49 and following of April 6, 2010), the customer has the right to return (part of) the delivered goods within a period of 14 working days without giving any reason. This period starts when the ordered items have been delivered. The customer is obliged to check the delivered goods immediately upon receipt. The customer must inform Marie Karo in advance that a shipment will be returned. Returning the delivered goods is entirely at the expense and risk of the customer. If the customer has not returned the delivered goods to Marie Karo after the expiry of the period of 14 working days, the purchase is a fact. The customer must prove that the delivered goods have been returned on time, for example by means of proof of postal delivery. The goods can only be returned in the original or similar packaging and without any traces of use (stains, damage, cuts, etc.). All cut fabrics and haberdashery can only be returned with a minimum length of 50 cm or a multiple thereof. When all conditions have been met, Marie Karo will ensure that the full purchase amount is refunded to the customer within 30 days after receipt of the return shipment.