Delivery and return
Standard shipping has no insurance, but this can be arranged by sending an e-mail to just after your order. The extra insurance cost of a package is 1,50 euros.
The different payment options are offline payment, payment with Bancontact or payment with a credit card. If you choose to pay offline, you will receive an email after your order with the necessary instructions. After receiving the payment, the package is prepared for shipment. Payments with credit card always happen in a secure environment.
When your order is completed, you will always receive a confirmation email. If this is not the case, please contact Marie Karo at firstname.lastname@example.org.
Cancellation and refund policy
In accordance with the Distance Selling Act (article 49 and following of 6 April 2010), the client has the right to return (part of) the delivered goods within a period of 14 working days without any reason. This period starts when the ordered items have been delivered. The client is obliged to immediately check the delivered goods upon receipt. The client must inform Marie Karo in advance that an order will be returned. Returning the goods is entirely for the account and risk of the customer. If the customer has not returned the goods to Marie Karo after the term of 14 working days, the purchase is a fact. The customer must prove that the goods were returned on time, for example by a proof of postal delivery. Return of the goods is only possible in the original or similar packaging and without any traces of use (stains, damage, cuts, etc.). All cut fabrics and haberdashery can only be returned with a minimum length of 50 cm or a multiple. When all conditions are met, Marie Karo ensures that the full purchase amount is refunded to the buyer within 30 days after the receipt of the return shipment.